Shipping Policy

1. Scope of Application and Jurisdiction

These shipping conditions apply to all purchases made through carlesnaudiwatches.com. Shipments are made from the Principality of Andorra and are governed by Andorran law. In the event of a dispute, the parties shall submit to the courts of Andorra, unless otherwise provided by consumer protection regulations.

2. Shipping Costs and Times

Costs:
Shipping costs are automatically calculated during the checkout process and are displayed before completing the order. These costs may vary depending on the destination, weight, and value of the order.

Taxes and duties:
Andorra is not part of the European Union. Therefore, orders shipped outside of Andorra may be subject to import taxes, duties, or tariffs in the destination country, which are the customer's responsibility. We recommend consulting your local customs authorities for detailed information.

Delivery times:

Standard shipping: from 10 business days, but some orders may take up to 30 days due to customization (may vary depending on destination and customs clearance).
Express Shipping: If you require express shipping, please contact us before placing your order to check availability and specific conditions for your country.

Delivery times are estimated and may be affected by delays beyond our control, especially in customs.

3. Documentation and Customs Requirements

All shipments include the corresponding commercial invoice and customs documentation required by international regulations.

Customs authorities in the destination country may require additional documentation or hold the shipment for inspection. Carles Naudi Watches is not responsible for delays caused by these procedures.

4. Delivery and Tracking Options

We offer several shipping options, which will be displayed during the checkout process.
Once your order has been shipped, you'll receive a tracking number so you can check the status of your shipment at any time.

5. Packaging and Handling

All our products are carefully packaged in approved, durable materials, specially designed to protect high-end watches during shipping.

6. Returns and Claims

If your order arrives damaged, incomplete, or does not match what you ordered, please consult our Returns Policy for the procedure and timeframe for filing a claim.
We do not accept returns for products damaged due to mishandling after delivery.

7. Customer Service

For any questions regarding shipping, customs, or the status of your order, you can contact us at:

Email: available in the contact section
Telephone: (+376) 737373

Our team will be happy to help you.